Houston Onsite Technical Support & Sales Representative
Company: Asurion
Location: Houston
Posted on: May 8, 2024
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Job Description:
Make money moves with Asurion! $20 per hour is the guaranteed
minimum pay. After training you will move to a Pay Per Experience
model where you will get paid for each completed conversation with
a customer. Our top experts make up to $32+/hour. During offline
hours (meetings and coaching) you will be paid at an Hourly Rate of
$20/hour.Asurion offers affordable medical, dental and vision
benefits program (Some plans average under $20/paycheck for single
coverage; rates vary by location)At Asurion, we dont just provide
customers with exceptional servicewe create a positive experience
for our employees, helping them grow their careers while they help
customers enjoy and do more with their technology.Our sales & tech
support reps are solution driven. They build authentic
relationships with customers, manage one-on-one conversations via
chats, emails and over the phone and get to know each customers
specific needs. Our team works hard to service and sell products
that give each customer the best experience with their
technology.As a sales and technical support representative, heres
what you will do:Evaluate and troubleshoot customer
concernsIdentify technical issues, deploy solutions with efficient,
clear, courteous, and accurate communicationSell Asurion smart home
and other products on every callExplain device capabilities,
wireless carrier data product offerings and company policiesMeet
goals and grow from feedback and coachingUtilize call center
technology to troubleshoot, input, track and report customer
issuesWhen needed, escalate calls to the appropriate tier of
customer service functionHeres what youll bring to the team:High
school diploma or equivalentCustomer service experience and a high
sales acumenAbility to retain knowledge- Learns and memorizes
product information and system toolsAttention to Details - Provides
care and attention to every customer issue.Friendly, Professional,
Respectful Projects a warm and friendly demeanor, exhibits
professionalism and respect. Skilled in politely addressing
customers, showing patience and empathy in resolving customer
concernsFlexible - Ability to meet the needs of each customer,
adapting and flexing to customer needs and business needs,
accordinglyPersuasion- Ability to address customer needs while
understanding how those pertain to product offerings and sales
opportunitiesOrganization Multitasks with speed and accuracyProblem
Solving Ability to efficiently resolve issues and meet customer
expectations while maintaining a standard of quality customer
serviceDedication- Reliable track record in attendance and
performanceAbility to spend 4-8 hours per day sitting and working
at a computer in a call center environment (noise levels, using
headset 90% of the time)Computer literacy (type 25-35 words per
minute and learn call center software)A passing hiring assessment
(soft skill scenario modeling and product knowledge)Working
knowledge of (or ability to learn) multiple hardware platforms and
operating systems (Windows, Android, Blackberry OS, Apple iOS,
wireless technology, wireless equipment and applications)Bilingual
skills are a plusAbility to achieve sales and customer experience
goals and objectivesThis is a sales role, team members in this role
have sales activity goals that must be met to be successfulWe take
care of you (benefits/perks):Competitive pay and inclusive
benefitsCareer growth opportunitiesOngoing training to grow your
skillsAnd more! Asurion offers a wide range of perks and benefits
for mental, physical and financial healthAsurions business model is
based on building lasting relationships with customers by providing
products that customers need and understand. It is through the
integrity that our experts display in serving, solving and selling
to our customers that we create those enduring connections. In
their interactions with customers, experts are expected to listen
to the customers needs, provide accurate information and conduct
themselves in a way that is consistent with Asurion's
values.#asurioncareersby Jobble
Keywords: Asurion, Houston , Houston Onsite Technical Support & Sales Representative, Sales , Houston, Texas
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