Customer Service Representative

Company: Kirby Corp.
Location: Houston
Posted on: April 3, 2025

Job Description:

Overview

Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare scheduled reports.

Responsibilities

* Answer incoming phone calls.
* Attend daily meetings as required.
* Review traffic for status, accuracy, and report any potential problems to the appropriate department.
* Assign primary vessel group as required.
* Confirm trip requirements are met.
* Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.).
* Assist in the facilitating any action plans developed to address a problem.
* Coordinate horsepower requirements with the Scheduler or Scheduling Manager.
* Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required).
* Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).
* Schedule barges as directed.
* Send vessel orders as directed.
* Coordinate fleet departures/arrivals.
* Calculate and update ETAs on barges in Oasis.
* Call dock representatives to solicit status for barges prior to arriving port.
* Tender barges upon arrival in port as required.
* Document all pertinent trip information and complete reports and written turnover plans for shift relief.
* Coordinate trip requirements including but not limited to
* Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc.
* Communicate delays to Sales and customers.
* Monitor heating orders.
* Ensure appropriate traffic is correctly entered into Oasis.
* Act as ship agent (cleaning, fueling) when required.
* Assess all criteria to determine shore tankermen service.
* Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc.
* All other duties as assigned.

Qualifications

* Follow procedures and verbal/written instructions.
* Organized, detail-oriented and accurate.
* Self-motivated and multi-task oriented.
* Strong written and verbal communication skills.
* Ability to operate standard office equipment such as a personal computer.
* Identify and review upcoming requirements (orders).

Education/Experience:

High school diploma or formal training required; college degree preferred.

Prefer minimum 1 year logistics or maritime experience.

Keywords: Kirby Corp., Houston , Customer Service Representative, Sales , Houston, Texas