Manager Nursing - Access & Throughput Center - Days
Company: Houston Methodist Hospital
Location: Houston
Posted on: November 15, 2024
Job Description:
At Houston Methodist, the Manager Nursing position is
responsible for 24-hour comprehensive operational responsibility
for the delivery and quality of patient care provided in the
designated areas(s) of responsibility. This registered nurse
position fosters interdepartmental/interprofessional collaboration.
The Manager, Nursing position participates in committees,
representing unit and Nursing in a positive manner.The position
assists with developing and implementing performance initiatives,
ensuring optimal patient safety, outcomes and customer
satisfaction. This position demonstrates leadership qualities and
critical thinking through self-direction, initiative, effective
interpersonal skills and oral/written communications skills.
The manager position responsibilities include managing the daily
work activities of the work unit/department staff, ensuring
quality, productivity, functional excellence and efficiency while
assisting management in accomplishing strategic and operational
objectives. In addition, this position provides guidance to staff
and is responsible for staffing, budget compliance, contributing to
staffing decisions such as hiring and terminating employment,
coaching and counseling employees on work related performance, and
assisting in the development and implementation of policies and
procedures to ensure a safe and effective work environment. This
position also implements training, monitoring and operations
initiatives that secure compliance with ethical and legal business
practices and accreditation/regulatory/ government regulations.
PEOPLE ESSENTIAL FUNCTIONS
- Performs management responsibilities of selection, scheduling,
supervision, retention, and evaluation of employees in the
department. Provides development and mentoring of staff. Meets or
exceeds threshold goal for department turnover. Develops direct
reports to perform these same functions.
- Provides fair and consistent leadership and communication to
maintain a competent and engaged employee group by conducting
regular department meetings to review policies and procedures and
operational matters, rounding on all employees, completing
performance appraisals, conducting new hire feedback sessions,
coaching/corrective counseling, and providing
recognition/commendations to achieve desired outcomes. Provides
timely guidance and feedback to help others strengthen specific
knowledge/skill areas needed to accomplish a task or solve a
problem.
- Facilitates and promotes effective team dynamics and
teambuilding strategies within and between departments;
participates and/or leads and facilitates department process
improvements as needed.
- Meets or exceeds threshold goal for department and/or system
metrics on employee engagement indicators: action readiness score,
tier level.
- Establishes effective, two way communication with staff,
demonstrating active listening, requesting and acknowledging
feedback, making equitable decisions, providing rationale when
appropriate, and supporting organizational goals. Coaches staff to
use efficient and effective communication to establish and maintain
a team environment, and to include the patient and family as a part
of the team regarding their plan of care. Assists staff with stress
management practices.
SERVICE ESSENTIAL FUNCTIONS
- Plans and organizes day-to-day department operations, schedule
and activities. Sets priorities and functional standards, giving
direction to staff as necessary to ensure the best possible
delivery of service and high customer/patient satisfaction.
- Drives department service standards and activities to impact
department and/or system score for patient/customer-based
satisfaction, through role modeling and fostering accountability.
Serves and actively participates on various entity committees as a
voice for the department.
- Serves as role model to staff, reinforcing principles of
service orientation and ensuring that the focus is always on
improving patient care and/or services, effectively resolve
concerns, complaints or conflict with patients, families,
physicians and other interprofessional health care team members,
taking appropriate action and channeling concerns according to
appropriate procedures.
- Maintains ongoing interactions with patients, families,
physicians, and staff on how to improve patient care and service
provided. Practices in a manner that is congruent with cultural
diversity and inclusion principles.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Ensures a safe and effective working environment; monitors
and/or revises the department safety plan and/or any specific
accreditation/regulatory required safety guidelines, including
infection control principles. Monitors and confirms staff maintain
their required credentials that demonstrate competency per
accrediting agency or department guidelines as applicable.
- Uses and optimizes information systems to enhance operations;
supports entity-specific performance improvement and data
management/analysis functions.
- Employs a proactive approach in the optimization of safe
outcomes by monitoring and improving the department workflow, using
peer-to-peer accountability, reporting near misses and/or adverse
events immediately and identifying solutions via collaboration.
Adopts lean principles in driving process improvements. Role models
situational awareness, using teachable moments to improve safety.
- Monitors self and employee compliance with policies,
procedures, and System HR Standards of Practice and performs
associated actions upon non-compliance (i.e., focal point review
requirements, disaster plan, in-services, influenza immunization,
wage and hour, standard hours, timely termination submission,
timely timecard approval, etc.).
- Prepares measurable goals and objectives that are consistent
with Houston Methodist priorities, and develops action plans for
achieving goals, incorporating collaborative efforts when
appropriate.
FINANCE ESSENTIAL FUNCTIONS
- Assists in the development of department budget and ensures
that the department operates in a cost effective manner.
Manages/audits department expenses within approved budget
parameters, ensuring that the department meets the budgeted/flex
revenue and/or expense targets on a monthly and annual basis.
Develops staffing plans and schedules to meet department/patient
care needs that reflect understanding of the importance of
cost-effectiveness.
- Implements department strategies to achieve financial target
and staffing needs, developing others to do the same, through
optimizing productivity, supply/resource efficiency, minimizing
incidental overtime and overtime percentage, and other areas
according to department specifications.
- Plans coverage of unit to maximize presence of management and
staff. Develops staffing plans and schedules to meet
department/patient care needs that reflect understanding of the
importance of cost-effectiveness.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Identifies and implements innovative solutions for practice or
workflow changes to improve department operations or other
department-specific measures by leading unit projects and/or other
department/system directed shared governance activities. Supports
change initiatives, maintaining effectiveness when experiencing
major changes in work responsibilities or environment; adjusts
effectively to work within new work structures, processes,
requirements or cultures.
- Proactively evaluates processes; recommends and implements
action plan(s) for change; follows through to ensure effective,
sustainable change. Participates in the development and
implementation of new procedures and the review and revision of
existing procedures.
- Identifies opportunities and takes action to build strategic
relationships between one's area and other areas, teams,
departments, and units to achieve business goals.
- Seeks opportunities to identify developmental needs of self and
staff and takes appropriate action. Ensures own career discussions
occur with appropriate management. Completes and updates the
individual development plan (IDP) on an on-going basis. Conducts
conversations with staff on their development and IDP.
This job description is not intended to be all-inclusive; the
employee will also perform other reasonably related business/job
duties as assigned. Houston Methodist reserves the right to revise
job duties and responsibilities as the need arises.
EDUCATION
- Bachelor's degree or higher in Nursing
WORK EXPERIENCE
- Three years' experience in nursing, one year in a progressive
leadership role in healthcare; for HM internal, two years'
experience in nursing which includes HM performance that
demonstrates leadership abilities, i.e. charge nurse
responsibilities.
LICENSES AND CERTIFICATIONS - REQUIRED
- RN - Registered Nurse - Texas State Licensure and/or Compact
State Licensure within 60 days OR
- RN-Temp - Registered Nurse - Temporary State Licensure within
60 days AND
- BLS - Basic Life Support (AHA) AND
- Magnet - ANCC Recognized Certification within 1 year OR
- If at HMH, must have an ANCC-recognized leadership
certification within 1 year AND
- Other credentials and certifications as defined by unit/service
line
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrates the skills and competencies necessary to safely
perform the assigned job, determined through on-going skills,
competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the
English language necessary to perform the essential functions of
this job, especially with regard to activities impacting patient or
employee safety or security
- Ability to effectively communicate through a variety of
channels with patients, physicians, family members and co-workers
in a manner consistent with a customer service focus and
application of positive language principles; engages the
recipient(s) and helps them understand and retain the message
- Demonstrates the ability to interact with others in a way that
gives them confidence in one's intentions and those of the
organization
- Ability to use appropriate interpersonal styles and techniques
to gain acceptance of ideas or plans; modifying one's own behavior
to accommodate tasks, situations and individuals involved
- Demonstrates leadership qualities and critical thinking through
self-direction initiative and effective interpersonal skills and
oral/written communication skills
- Ability to identify and understand issues, problems and
opportunities, comparing data from different sources to draw
conclusions; using effective approaches for choosing a course of
action or developing appropriate solutions; taking action that is
consistent with available facts, constraints and probable
consequences
- Ability to work effectively in a fast paced environment
- Demonstrates flexibility and adaptability in the workplace
- Demonstrates problem solving skills to include investigation,
identification of cause(s) and development of corrective
actionSUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs Yes
- Business professional Yes
- Other (department approved) NoON-CALL*
*Note that employees may be required to be on-call during
emergencies (ie. DIsaster, Severe Weather Events, etc) regardless
of selection below.
- On Call* YesTRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area
Yes
- May require travel outside Houston Metropolitan area NoCompany
Profile:Houston Methodist Hospital is recognized by U.S. News &
World Report as the No. 1 hospital in Texas and one of America's
"Best Hospitals." As a full-service, acute-care hospital located in
the Texas Medical Center and the flagship hospital of Houston
Methodist, it has evolved into one of the nation's largest
nonprofit teaching hospitals and a leader in innovative medical
research with a comprehensive residency program. Two of Houston
Methodist's primary academic affiliates are among the nation's
leading health care organizations: Weill Cornell Medicine and New
York-Presbyterian Hospital. Houston Methodist also has affiliations
with Texas A&M University and the University of Houston. With
948 operating beds, 85 operating rooms and more than 8,400
employees, Houston Methodist Hospital offers unparalleled care for
thousands of patients from around the world.Houston Methodist is an
Equal Opportunity Employer.Equal employment opportunity is a sound
and just concept to which Houston Methodist is firmly bound.
Houston Methodist will not engage in discrimination against or
harassment of any person employed or seeking employment with
Houston Methodist on the basis of race, color, religion, sex,
sexual orientation, gender identity, national origin, age,
disability, status as a protected veteran or other characteristics
protected by law. VEVRAA Federal Contractor - priority referral
Protected Veterans requested.
Keywords: Houston Methodist Hospital, Houston , Manager Nursing - Access & Throughput Center - Days, Accounting, Auditing , Houston, Texas
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