PCA/UNIT ADMINISTRATIVE ASSISTANT - LABOR & DELIVERY - DAYS
Company: Houston Methodist
Location: Cypress
Posted on: November 11, 2024
Job Description:
Overview
At Houston Methodist, the Patient Care Assistant/Unit
Administrative Assistant (PCA/UAA) position is responsible for
performing key functions that support the interprofessional team in
delivering high quality, cost-effective care. The PCA/UAA position
demonstrates basic knowledge and skills necessary to communicate
appropriately and carry out delegated nursing assistant level tasks
for assigned patient populations, assisting in the delivery of
patient care and services under the supervision of a licensed
nurse. This position performs basic patient care activities of
daily living (ADL's) within unit-specific defined limits and job
scope, such as assistance with patient elimination, hygiene,
comfort, safety, nutrition, and progress activity and maintains
competency requirements for computer medical terminology and other
job-related functions, while practicing Patient and Family Centered
Care in concert with Houston Methodist ICARE values: Integrity,
Compassion, Accountability, Respect and Excellence. The PCA/UAA
position assists with calls to physicians and their office, bed
management, transfer services or other floors, coordinating with
Operations Administrator as needed, answering incoming telephone
calls for the unit and transfers as appropriate.
Houston Methodist Standard
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans,
as applicable, for description of primary age groups and
populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently
demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional,
ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our
actions.
- RESPECT: We treat every individual as a person of worth,
dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model
for others to emulate.
- Practices the Caring and Serving Model
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by
following our Standards of Practice of always using Positive
Language (AIDET, Managing Up, Key Words)
- Intentionally collaborates with other healthcare professionals
involved in patients/customers or employees' experiential journeys
to ensure strong communication, ease of access to information, and
a seamless experience.
- Involves patients (customers) in shift/handoff reports by
enabling their participation in their plan of care as applicable to
the given job
- Displays cultural humility, diversity, equity and inclusion
principles
- Actively supports the organization's vision, fulfills the
mission and abides by the I CARE values Responsibilities
PEOPLE ESSENTIAL FUNCTIONS
- Answers incoming telephone calls for the unit and transfers as
appropriate. Facilitates and supports effective throughput with
timely communication. Greets patients and visitors to the unit,
assisting with directions, information and guidance. Works well
with others to make contributions to the work effort as a whole and
facilitates problem resolution, responding positively to requests
for assistance.
- Interacts with peers, staff, and physicians in a supportive and
respectful manner. Encourages open communication to achieve mutual
understanding. Communication to promote both work efforts and
problem resolution is clear and professional. Collaborates with all
members of the interprofessional team by actively communicating and
reporting pertinent patient care information in a clear and timely
manner.
- Conducts self in a manner that is congruent with cultural
diversity, equity, and inclusion principles. Provides contributions
towards improvement of department scores for employee engagement,
i.e., peer-to-peer accountability. SERVICE ESSENTIAL FUNCTIONS
- Follows the patient and family-centered care standards and
provides direct patient care under the direction of a registered
nurse. Documents, where applicable, care administered, diagnostic
measurements, treatments, and procedures in accordance with
established policies and procedures and cultural diversity and
inclusion principles. Responds to the nurse call system, contacting
nursing personnel as appropriate, and follows through with meeting
patient needs.
- Pull/prints daily reports per unit standard, which may include
daily shift report, charge nurse reports, handoff reports and/or My
Daily Care Plan. Assists with calls to physicians and their office,
bed management, transfer services or other floors, coordinating
with Operations Administrator as needed. Organizes the unit
workflow, paperwork as needed, proactively problem-solves,
anticipating needs, and managing multiple ongoing priorities with
minimal supervision.
- Coordinates the requests to Facilities Management and Biomed
regarding department needs or broken equipment. Rounds through the
unit, per unit expectations, to check for environmental or
equipment needs, and other assistance that may be needed. Serves as
an in-house courier which may include retrieving blood,
hand-delivering labs, tele boxes, etc.
- Contributes towards improving department scores for patient
satisfaction through peer-to-peer accountability, i.e., bedside
shift handoff/report. QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Reports observations, conditions and problems of patients to
licensed personnel to achieve desired patient outcomes. Provides
for the privacy of patients and families, keeping the safety of the
patient in mind.
- Provides appropriate hand-off at change of shift at patient
bedside to communicate and collaborate, promoting patient-centered
care.
- Conducts hourly rounding to ensure patient needs are met (four
P's). Monitors and addresses noise level of unit to improve or
impact patient satisfaction. Responds to patient calls promptly.
Reports near misses and collaborates with the interprofessional
health care team to improve patient safety. Reports near misses and
collaborates with the interprofessional health care team to improve
patient safety.
- Contributes towards improving quality and safety scores,
through peer-to-peer accountability. Supports initiatives to
prevent conditions such as pressure injuries, patient falls, and
hospital-acquired infections. FINANCE ESSENTIAL FUNCTIONS
- Assists with patient and staffing needs (floats) across the
service line or hospital as competencies allow. Utilizes time
between heavy workloads efficiently.
- Utilizes resources with cost effectiveness and value creation
in mind. Self-motivated to independently manage time effectively
and prioritize daily tasks, minimizing incidental overtime,
assisting coworkers as needed. GROWTH/INNOVATION ESSENTIAL
FUNCTIONS
- Offers innovative solutions in performance improvement projects
and shared governance activities. Follows up on action items as
necessary to ensure completion of assignments.
- Seeks opportunities to identify self-development needs on
knowledge base, skill level and decision-making, as necessary,
especially in areas of question, from preceptor and assigned
licensed personnel and takes appropriate action. Ensures own career
discussions occur with appropriate management. Completes and
updates the My Development Plan on an on-going basis.
This job description is not intended to be all-inclusive; the
employee will also perform other reasonably related business/job
duties as assigned. Houston Methodist reserves the right to revise
job duties and responsibilities as the need arises.
Qualifications
EDUCATION
- High School diploma or equivalent education (examples include:
GED, verification of homeschool equivalency, partial or full
completion of post-secondary education, etc.) WORK EXPERIENCE
- Eighteen months of Certified Nursing Assistant (CNA), Certified
Medical Assistant (CMA) or Patient Care Assistant (PCA) experience
- One year of secretarial/office, college/vocational training, or
six months of internal cross-training within Houston Methodist
- Prior health care experience and/or medical terminology
preferred License/Certification
LICENSES AND CERTIFICATIONS - REQUIRED
- BLS - Basic Life Support (AHA) OR
- CNA - Certified Nursing Assistant - State Licensure - For
Skilled Nursing Facility(SNF)/Rehab departments only KSA/
Supplemental Data
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrates the skills and competencies necessary to safely
perform the assigned job, determined through on-going skills,
competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the
English language necessary to perform the essential functions of
this job, especially with regard to activities impacting patient or
employee safety or security
- Ability to effectively communicate with patients, physicians,
family members and co-workers in a manner consistent with a
customer service focus and application of positive language
principles
- Performs basic patient care activities of daily living (ADL's)
within unit specific defined limits and job scope, such as
assistance with patient elimination, hygiene, comfort, safety,
nutrition, and progress activity
- Ability to operate and troubleshoot equipment (fax, PC,
printers, telephones, etc.)
- Proficient computer application skills SUPPLEMENTAL
REQUIREMENTS
WORK ATTIRE
- Uniform Yes
- Scrubs Yes
- Business professional No
- Other (department approved) Yes ON-CALL*
*Note that employees may be required to be on-call during
emergencies (ie. DIsaster, Severe Weather Events, etc) regardless
of selection below.
- On Call* No TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No
Company Profile
Houston Methodist Cypress Hospital, scheduled to open in the first
quarter of 2025, will be Houston Methodist's ninth hospital and
will incorporate the most advanced technology available from the
day the doors open. With 100 beds (at our opening; licensed for
276) and a prime location in the heart of the rapidly growing U.S.
290 corridor, the hospital will be equipped with technologically
advanced innovations implemented during COVID, many of them
designed to make patient communication with physicians, staff and
families the very best and most effective in any health care
facility. Even though the hospital won't be fully operational until
2025, we have several services and specialties opening in
2024.
Keywords: Houston Methodist, Houston , PCA/UNIT ADMINISTRATIVE ASSISTANT - LABOR & DELIVERY - DAYS, Administration, Clerical , Cypress, Texas
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