Senior Contact Center Engineer

Company: VirtualVocations
Location: Beaumont
Posted on: November 8, 2024

Job Description:

A company is looking for a Sr Contact Center Engineer specializing in Cisco UCCE and Webex CCE.

Key Responsibilities

Design, implement, and optimize contact center solutions and telephony infrastructure
Perform system maintenance, troubleshooting, and capacity planning to ensure optimal performance
Provide support and training to junior engineers and maintain comprehensive documentation

Required Qualifications

5 to 10 years of advanced telecommunications experience
Bachelor's Degree in Computer Science or a related field
Advanced knowledge of telecom networks and systems, including Cisco UCCE and Webex CCE
Experience with ACD/PBX systems and CTI integration
Familiarity with IVR systems and Verint solutions is a plus

Keywords: VirtualVocations, Houston , Senior Contact Center Engineer, Engineering , Beaumont, Texas

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