Director of Support Engineering
Company: VirtualVocations
Location: Humble
Posted on: November 11, 2024
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Job Description:
A company is looking for a Director of Support Engineering &
Intelligence.
Key Responsibilities
Lead and mentor a team of support engineers, analysts, and
intelligence professionals
Utilize data analytics to identify trends and develop strategies to
optimize support operations
Collaborate with cross-functional teams to ensure customer feedback
informs product development
Required Qualifications
Strong technical background in software engineering or a related
field
Proven leadership experience in managing technical support and data
analytics teams
Experience with CRM and support ticketing systems
Strong understanding of data analytics and business intelligence
tools
Experience with data visualization tools (e.g., Tableau, Power
BI)
Keywords: VirtualVocations, Houston , Director of Support Engineering, Engineering , Humble, Texas
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