Director of Customer Experience

Company: VirtualVocations
Location: Pasadena
Posted on: November 1, 2024

Job Description:

A company is looking for a Director of Customer Experience to oversee and optimize customer support operations.

Key Responsibilities

Lead the support team to deliver exceptional service for collectors and sellers
Establish KPIs and develop short-term and long-term support strategies
Collaborate with product and engineering teams to create scalable solutions

Required Qualifications

15+ years of experience in Customer Experience
7+ years in a leadership role managing global teams
Bachelor's degree in business administration, management, or a related field
Strong understanding of contact center operations and customer service strategies
Proficiency in customer service software, preferably Zendesk

Keywords: VirtualVocations, Houston , Director of Customer Experience, Executive , Pasadena, Texas

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