General Manager

Company: VensureHR
Location: Houston
Posted on: March 25, 2025

Job Description:

We are seeking an accomplished and results-oriented General Manager to lead and oversee the operations of our distinguished multi-unit restaurant group based in Houston, Texas. The successful candidate will demonstrate exceptional leadership, operational expertise, and a commitment to excellence in service. This role is pivotal in ensuring the consistent delivery of our brand promise and enhancing the guest experience across all locations. A strong command of both English and Spanish is highly desirable, as the position requires close collaboration with cross-border teams and international stakeholders. Additionally, the selected candidate must be available to travel to Mexico during the initial onboarding and training period. This is a unique opportunity for an experienced leader who aspires to grow within an expanding organization recognized for its commitment to quality and innovation in the hospitality industry. Essential Duties and Responsibilities: Provide strategic leadership and operational oversight for multiple restaurant locations, ensuring the consistent delivery of high-quality food, service, and hospitality standards. Direct, mentor, and develop Restaurant Managers and their teams, fostering a culture of accountability, excellence, and continuous improvement. Implement and uphold standard operating procedures (SOPs), ensuring compliance with company policies, local regulations, and industry best practices. Analyze key performance indicators (KPIs) and financial data to identify areas of opportunity, optimize operational efficiencies, and enhance profitability. Lead recruitment efforts, onboarding, and talent development, ensuring staffing levels are adequate to support operational needs while maintaining high team engagement. Cultivate a guest-centric culture across all locations, ensuring an elevated dining experience and nurturing long-term customer loyalty. Collaborate closely with corporate departments, including Marketing, Finance, Human Resources, and Supply Chain, to effectively implement strategic initiatives. Serve as a liaison between the executive team and restaurant operations, providing comprehensive reports on performance, challenges, and strategic opportunities. Travel to Mexico as needed for initial and ongoing training, as well as for leadership meetings and operational support. Knowledge, Skills, and Abilities Bilingual proficiency in English and Spanish is strongly preferred. Outstanding communication skills in both languages, with the ability to engage effectively at all organizational levels. Education & Experience Bachelor's degree in Business Administration, Hospitality Management, or a related discipline is preferred. A minimum of five (5) years of progressive leadership experience in managing multi-unit restaurant operations, ideally within the casual dining or fast-casual segments. Demonstrated success in achieving operational excellence, financial objectives, and customer satisfaction across multiple locations. Prior experience operating within a corporate framework, while maintaining the ability to execute locally with agility and responsiveness. Employment Type: Full Time

Keywords: VensureHR, Houston , General Manager, Executive , Houston, Texas