Seasonal Cashier
Company: Tapestry, Inc.
Location: Houston
Posted on: November 19, 2024
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Job Description:
Role Description: Lead CashierThe Cashier role is critical to
the overall impression that a customer receives during their visit
to Coach by applying the Coach Service skills at the Cashwrap. A
Cashier's ability to offer friendly, efficient service is vital to
ensuring a positive customer experience. Cashiers must be able to
assess the store environment, understand the needs of their
customer (and any waiting customer) and match their service
appropriately. Responsible for: * Creating a lasting
impressionGreeting the customer with a smile and eye contact and
offering your nameInteracting genuinely and naturally with the
customer Act as an ambassador to the Insider Program* Engaging
customer in verbal and non-verbal conversation at Cashwrap and
while in line (if no Cashwrap Supervisor or Line Leader) * Reading
cues and determine customer's needs * Demonstrate high level of
integrity when capturing customer information such as name,
address, email (as permissible by state law) and maintain password
confidentiality * Perform cashier end of shift audits in
partnership with store management* Verify/approve/complete return
process in accordance with Policy* Ensure repairs are processed in
accordance with Policy in partnership with management* Ensure all
damaged/scrap returns are labeled and ticketed in partnership with
management* Assist in training and development of Cashiers in
partnership with management* Monitor and report any equipment
issues to management* Maintaining SKU integrity * Maintaining
Cashwrap organization and cleanliness * Suggesting multiple add-ons
and selling gift cards * Maintaining media and cash accurately and
in compliance with Policy * Delivering product purchases to the
customer appropriately Demonstrates the following Knowledge,
Skills, Abilities, and Attitudes: * Polite and friendly * Positive
attitude and energy * Takes ownership of role * High level of
personal and professional integrity * Highly collaborative *
Appropriate sense of urgency * Remains balanced and focused and
maintains composure under pressure * Awareness of environment at
all times (i.e., customer, other employees, suspicious behaviors) *
Comfortable with technology Willingness and ability to learn new
technology-based procedures Understanding of basic computer system
operations * Ability to handle customer concerns and answer their
questions appropriately * Ability to partner with management
appropriately on customer issues * Ability to multitask and
prioritize * Ability to adapt to each customer/ their needs and
their style/ relate to their experience (ex)
Keywords: Tapestry, Inc., Houston , Seasonal Cashier, Hospitality & Tourism , Houston, Texas
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