Customer Service Rep - Manufacturing company! -

Location: Houston
Posted on: November 4, 2024

Job Description:

Customer Service Representative - Manufacturing company. This position is responsible for providing exemplary Customer Service to internal and external customers and the sales force. Salary up to $37,500.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

? Performs data entry of orders received from customers and/or the sales force by phone, fax or email into the company?s system and processes other sales order transactions such as order confirmations, order changes, cancellations, credit memos, delivery form tracking, etc.

? Taking in purchase orders from customers via phone and email.

? Responds to questions / requests from customers, the sales force and internal departments

? Responsible for the daily transmittal of orders internal and external.

? Receives and enters product complaints

? Creates spreadsheets and generates reports daily

? Performs other administrative functions as required SUPERVISORY RESPONSIBILITIES Position has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Successful candidate must possess:

? Experience in the Manufacturing or Distribution industry taking purchase orders from a company's customers.

? Excellent verbal and written communication skills

? Attention to detail and follow through

? Exceptional organizational and multi-tasking competence with the ability to perform effectively and accurately under stress

? Superior problem resolution skills

? Ability to work independently as well as part of a tightly knit team

? Must be a flexible team member that works effectively with management, fellow team members and personnel of all departments

? Must be dedicated to providing superior, high quality Customer Service to both customers and outside sales force

? Must be motivated by a desire to improve both self and departmental functioning and quality through ongoing growth, development and a commitment to excellence We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Houston , Customer Service Rep - Manufacturing company! -, IT / Software / Systems , Houston, Texas