Technical Client Support Specialist

Company: VirtualVocations
Location: Sugar Land
Posted on: April 14, 2025

Job Description:

A company is looking for a Client Support Specialist - Tier 2.
Key Responsibilities

Communicate directly with clients, handling conflicts and urgent issues professionally
Perform technical troubleshooting to ensure clients' sites are operational and resolve complex issues
Contribute to client self-help initiatives by creating knowledge base articles and identifying patterns for escalation

Required Qualifications

Two years of experience in technical support or a similar role
Familiarity with DNS records, domain registration, and software/hardware troubleshooting
Proven ability to manage multiple support channels effectively
Experience with help desk software such as Salesforce, Zendesk, or Intercom
Bachelor's Degree or equivalent experience

Keywords: VirtualVocations, Houston , Technical Client Support Specialist, IT / Software / Systems , Sugar Land, Texas

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