Parts & Service Coordinator - Houston
Company: Putzmeister
Location: Houston
Posted on: November 7, 2024
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Job Description:
Summary: We are hiring an experienced Parts and Service
Coordinator. This position will coordinate field service
technicians, parts sales, and local inventory control. Work closely
with Customer Support, Field Service, Inventory management, and
other internal departments to ensure excellent customer service.
This position is located in the Houston area.
Essential Duties and Responsibilities: - Work closely with
customers to coordinate repair service requests - Submit work
orders for any repairs or maintenance required for equipment -
Recognize the correct component as a solution to a customer's need.
- Assist customers in accurately identifying the parts required. -
Work closely with customers to ship and call parts needs - Develop
customer relations by providing requested services- order
processing, order status, service repairs, warranty requests,
product changes, etc. - Process parts orders - Work closely with
the Aftersales control manager to place transfer parts orders -
Perform cycle counting to ensure accurate inventory - Verify
correct parts are being shipped and will call - Greet office
visitors and callers, making them feel welcome and comfortable and
answering any questions. - Support the service technicians' staff
by completing various general administrative tasks, such as
creating service quotes and invoicing. - Develop a working
knowledge of Putzmeister products - Perform additional duties as
assigned or required.
Qualifications: - Good communication, written, and organizational
skills - Basic computer experience - Excellent problem-solving and
customer service skills - Detail-oriented, self-motivated
individual able to work well independently and in a team
environment - Forklift, crane, and heavy lifting equipment
experience - SAP experience is a plus - Mechanically inclined
Education/Certification/Training: - High school diploma or
equivalent - An Associate or Bachelor's Degree in a related
discipline or the equivalent in relevant experience is strongly
preferred - Mandatory safety training (see "Total Compliance
Management" program) - On-the-job training
Work Environment/Physical Demands: - While performing the duties of
this job, the employee is regularly required to stand, walk, stoop,
bend, and use hands to finger, handle or touch frequently required
parts. - Ability to regularly lift and move up to 70 lbs. -
Specific vision abilities required by this job include close,
peripheral, and the ability to focus.
Work Environment: - While performing the duties of this job, the
employee is in a typical office/warehouse environment, occasionally
exposed to noise and dust. - Safety glasses/goggles must always be
worn while in designated shop areas.The above information includes
the general details necessary to describe the principal duties of
the job identified. It shall not be interpreted as a detailed
description of all the work requirements that may be inherent in
the job.
Benefits we offer:
PI6339ab3ebe6d-37248-35669068
Keywords: Putzmeister, Houston , Parts & Service Coordinator - Houston, Other , Houston, Texas
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