Call Center Team Lead

Company: VirtualVocations
Location: Humble
Posted on: November 13, 2024

Job Description:

A company is looking for a Call Center Team Lead I.

Key Responsibilities

Manage a team of 12-20 call center associates and ensure high-quality operations
Collaborate with clients to create reports and meet service level agreements
Conduct quality assessments and provide feedback to enhance team performance

Required Qualifications

3-5+ years of healthcare operations experience, with at least 2 years in a supervisory role
Background in administration and healthcare-related fields preferred
Experience in outsourcing operations or service industry is a plus
High proficiency in MS Excel and PowerPoint
Flexibility to work varying schedules, including evenings and weekends

Keywords: VirtualVocations, Houston , Call Center Team Lead, Other , Humble, Texas

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