Customer Advocate

Company: VirtualVocations
Location: Pasadena
Posted on: November 15, 2024

Job Description:

A company is looking for a Customer Advocate - Time.

Key Responsibilities

Support customer interactions and troubleshoot urgent issues within the Perform application
Educate customers on procedures to enable self-sufficient system usage
Document and manage cases, ensuring timely responses and adherence to defined processes

Required Qualifications

Bachelor's degree preferred or 4 years of equitable business experience required
1-2 years of customer support experience via phone
1-2 years of multi-channel customer service experience
Familiarity with HCM software and troubleshooting software configurations
Prior experience in a customer-facing role with HCM or Paycor is a plus

Keywords: VirtualVocations, Houston , Customer Advocate, Other , Pasadena, Texas

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