Customer Representative

Company: Phone Experts
Location: Spring
Posted on: February 8, 2025

Job Description:

Must be able to work over weekends including Sundays
Customer Service: Greet customers in a friendly and professional manner, answer inquiries, and assist with troubleshooting mobile phone issues.
Phone Repair Consultation: Guide customers through the repair process, explain repair services and pricing, and manage customer expectations.
Repair Process Tracking: Track and update customers on the status of their phone repairs.
Product Knowledge: Stay informed about the latest mobile phone models, accessories, and repair techniques to offer informed recommendations.
Sales Support: Promote and sell phone accessories, warranties, and additional services to customers.
Store Maintenance: Ensure the store is clean, organized, and presentable. Maintain inventory levels of phone accessories and repair parts.
Team Collaboration: Work with technicians to ensure timely repairs and communicate customer needs effectively.
Problem Resolution: Address customer complaints and concerns professionally and promptly.
Record Keeping: Maintain accurate customer records, repair histories, and receipts.
Compliance: Adhere to all company policies and procedures, including health and safety standards.

Keywords: Phone Experts, Houston , Customer Representative, Other , Spring, Texas