Business Analysis & ServiceNow Expert

Company: The Emery Company
Location: Houston
Posted on: April 7, 2025

Job Description:

*Position Overview*This position requires a resource with expertise in *ServiceNow*, *senior-level business analysis skills*, a *working knowledge of ITIL*, and the *flexibility to pivot between projects as assigned*.*Roles and Responsibilities*The resource will be responsible for the following key tasks:* *Documentation & Analysis:** Create and update *business and functional requirement documents* to support various implementation efforts.* Develop and maintain *business workflow processes* to enhance operational efficiency.* *Project Support & Coordination:** Assist project teams (*DEV, QA, PM*) in business analysis activities, including:* Requirements elicitation* Grooming and work item prioritization* Document review and work item creation* User acceptance testing* Ongoing maintenance support* Other business-related activities as assigned* *Support & Maintenance:** Ensure *100% completion* of maintenance items.*Scheduled Milestones and Deliverables** *Sprint tracking every 2-3 weeks* to monitor project progress.* Timely updates on key project deliverables and resource contributions.*Performance Metrics*The resources performance will be measured based on the following criteria:* *Schedule Variance* Adherence to project timelines and deadlines.* *Customer Satisfaction* Positive feedback and responsiveness to stakeholder needs.*Productivity Monitoring* Efficient execution of tasks and contribution to project successJob Type: ContractPay: From $52.18 per hourSchedule:* Monday to FridayExperience:* ServiceNow: 5 years (Required)* Business Analysis: 7 years (Required)Work Location: Hybrid remote in Houston, TX 77002by Jobble

Keywords: The Emery Company, Houston , Business Analysis & ServiceNow Expert, Other , Houston, Texas