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Service Desk Analyst

Company: VirtualVocations
Location: Humble
Posted on: November 10, 2024

Job Description:

A company is looking for a Service Desk Analyst to provide front-line IT support and ensure efficient service delivery.



Key Responsibilities

Provide front-line diagnosis and support for IT problems and service requests
Document all reported issues within the ITSM platform and ensure adherence to service level agreements
Install and configure software, and provide training to end users as needed


Required Qualifications, Training, and Education

Prior experience in a technical role on a service desk or similar customer service position
Bachelor's Degree or technical school certification preferred
SQL experience is preferred
Proficient in various desktop tools including MS Office Programs
Ability to analyze data to identify trends and improve processes

Keywords: VirtualVocations, Houston , Service Desk Analyst, Professions , Humble, Texas

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