Service Desk Analyst
Company: VirtualVocations
Location: Humble
Posted on: November 16, 2024
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Job Description:
A company is looking for a remote 3rd shift Service Desk Level I
Analyst.
Key Responsibilities
Provide end-user technical support for hardware and systems,
including troubleshooting and tuning
Respond to network and server alerts to ensure maximum uptime of
devices
Administer and support VPN clients and Office 365 applications
Required Qualifications
Experience with Windows 10 troubleshooting
Basic understanding of SharePoint
Familiarity with supporting multi-function printers remotely
Experience using ticketing software such as ServiceNow, Cherwell,
or Remedy
Knowledge of ITIL or similar service management frameworks is a
plus
Keywords: VirtualVocations, Houston , Service Desk Analyst, Professions , Humble, Texas
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