Maintenance Renewal Account Manager

Company: Thales
Location: Houston
Posted on: April 6, 2025

Job Description:

Location: Florida_Remote_Worker, United States of America

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Remote- Florida or Texas

Thales is currently looking for a Maintenance Renewal Sales Account Manager is responsible for managing and selling Thales HW and SW renewals within a specified territory. The role requires a combination of telephone selling, value proposition transfer to the customer, and a high level of organizational skills. Ability to articulate the features, value and pricing of available plans to existing and prospective customers. Ensures that the customer receives a timely and accurate renewal quotation (60-90 days in advance of contract expiration) and manages the complete renewal sales cycle, to include assisting customers with multiple renewal options as needed. Collaborates with the Channel community to drive on-time renewals. Prepares and maintains renewal forecast and reports sales expectations and results for the applicable territory.

This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County's Fair Chance Ordinance for Employers).

Key Areas of Responsibility

Responsible for meeting or exceeding an assigned territories monthly, quarterly and annual revenue targets/quotas.

Providing accurate forecasting on a monthly, quarterly and annual basis

Monitors the funnel of expiring agreements, contacts customer 60-90 days in advance of expiration, and provides a proposal to the customer for the continuation of their support

Communicates regularly with the channel community to address any questions or concerns regarding renewal quotes and to renewal status.

Negotiate as needed within the renewal sales guideline parameter, to secure on-time renewals, tracks proposals outstanding, orders received, the rate of renewals, and the current forecast for reporting to management and ensures CRM tool is updated regularly to reflect accurate status of sales cycle.

Create renewal quotes for expiring maintenance contracts and obtain discount approvals as needed in conjunction with Maintenance Renewal Support team member.

Minimum Requirements

Bachelor's Degree in Business Administration or related field of study or equivalent work experience.

2-3 years of sales experience representing a high technology product or service with demonstrated ability to meet or exceed a sales quota.

Experience in managing the Maintenance Renewal Sales Cycle from lead to invoicing through the use of CRM

Experience in working with complex agreement offerings and in positioning the benefits of those offerings for customers.

Demonstrated leadership and strong negotiation skills.

Strong work ethic and commitment to meet/exceed sales goals (targets/quotas).

Prior experience with sales lead generation in SalesForce.com CRM system and prior experience with invoicing through Oracle ERP

Preferred Language Portuguese and/or Spanish

If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

What We Offer:

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.

Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.

Company paid holidays and Paid Time Off.

Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.

Why Join Us?

Say HI and learn more about working at Thales click here

#LI-MM1

#LI-Remote

This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County's Fair Chance Ordinance for Employers).

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including - but not limited to - the employee's career path history, competencies, skills and performance, as well as the company's annual salary budget, the customer's program requirements, and the company's internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
---Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

---Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

---Company paid holidays and Paid Time Off

---Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

Keywords: Thales, Houston , Maintenance Renewal Account Manager, Professions , Houston, Texas