Customer Service Representative

Company: Thermon
Location: Houston
Posted on: April 3, 2025

Job Description:

Who We Are

Thermon is a World leader in Process heating systems. We are currently experiencing rapid growth due to global expansion.

We design and manufacture heating and filtration systems for the Energy sector primarily Oil, Gas, Nuclear and process heating applications.

Thermon has an established record of innovation and excellence. We recognize this is only possible with the hard work and dedication of our employees. We strive to maintain a dynamic and diverse workforce.

We offer environments where collaboration, mentoring and professional growth are encouraged. Ideal candidates for our team will recognize the value of being a part of an organization that not only provides a competitive wage but that also promises a great career.

Through our values, Care, Commit and Collaborate, Thermon strives to be the world leader in industrial process heating solutions by creating a culture of passionate people that are dedicated to anticipating customer needs.

The Role

We are seeking a highly motivated Customer Service Representative to join our Sales team. This role interacts directly with our customers, supports sales targets and provides exceptional customer service. This individual will seek new business opportunities while providing excellent service and building the business with existing accounts. This role contributes to the sales team by meeting or exceeding monthly sales targets.

Responsibilities

* Respond to customer inquiries and determine the full scope of client needs regarding product solutions, pricing and potential delivery dates.
* Collaborate with external sales, including commissioned representatives to:
* Prospect for other potential applications with both new and existing client base.
* Participate in lead generation strategies and follow up activities.
* Evaluate current quote conversion rates and incoming order dates to devise and execute win-back strategies
* Maintain documentation of costumer communication.
* Provide customers with product information and support where required

Key Characteristics and Skills

* Able to perform in a high-volume, results-focused work environment.
* Able to prioritize workload and handle multiple tasks simultaneously.
* Able to quickly learn technical concepts and product applications.
* Able to understand the customer's application and provide solutions and quotations that meet the customer's requirements.
* Able to use Microsoft Windows. Outlook. Word. and Excel.
* Able to work effectively with minimal direct supervision (i.e. self-motivated).
* Working knowledge of mechanical, electrical and heat transfer concepts.
* Knowledge of ISO quality systems.
* Superior analytical problem-solving skills.
* Superior attention to detail and quality.
* Superior interpersonal skills.
* Superior verbal and written English communication skills.

Qualifications

* Post-secondary technical diploma required, bachelor's degree is preferred
* Minimum 1 year of related experience in Order Management and Customer Service in an industrial or manufacturing environment.
* Experience within a technologically advanced environment or suitable background in industrial engineering, project management or operations environment is a plus
* Microsoft Dynamics AX experience is considered an asset

Keywords: Thermon, Houston , Customer Service Representative, Sales , Houston, Texas