Front Desk Customer Service - Humble

Company: Eagle Fence Distributing
Location: Humble
Posted on: April 3, 2025

Job Description:

Customer Service Representative - Bi-lingual English/SpanishSUMMARY:Responsible for processing existing customer orders in a timely and friendly manner. Build productive relationships with customers and foster growth by assisting with onboarding of new customers.What it's like to work here:Eagle Fence Distributing, LLC is a leading nationwide distributor of high-quality fencing products.We are a family-owned company with a great culture. The Houston/Humble branch is supported by our corporate office in Norman Oklahoma.- 401k with company match- Major medical, dental, vision, and life insurance- Combination of base pay and commission- Company profit sharingWhat we are looking for:Someone who can set their own pace, work in a team environment, and build productive relationships by solving problems. Experience in the fence industry is a plus but we are willing to train someone with relatable skills.ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:

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• Develop knowledge of the products distributed by Eagle Fence Distributing LLC.
  
• Ensure timely response to customer inquiries.
  
• Provide product quotes with pricing and availability independently to foster growth and profitability.
  
• Perform order management to ensure customer expectations are communicated and delivery schedules are met.
  
• Assist other sales team members as necessary by answering customer inquiries for other sales team members.
  
• Responsible for increasing customer retention.
  
• When possible, sell excess or secondary inventory items, as identified, through established customer contacts and sales techniques to reduce product waste and unsatisfactorily high inventory levels
  
• Troubleshoot with internal cross-functional teams to increase customer satisfaction.
  
• Proficient in Microsoft Suite products and able to learn proprietary programs for daily workload
  ADDITIONAL DUTIES:Additional Duties as assigned by the corporate management teamQUALIFICATION REQUIREMENTS:
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  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
    EDUCATION and/or EXPERIENCE:
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    • High School Diploma required, bachelors degree preferred, and related experience or training, or equivalent combination of education and experience. Must have a valid U.S. drivers license and be willing and able to operate a motor vehicle and pass a company drug screen.
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Keywords: Eagle Fence Distributing, Houston , Front Desk Customer Service - Humble, Hospitality & Tourism , Humble, Texas