Technical Support Specialist

Company: Convergenz
Location: Houston
Posted on: April 5, 2025

Job Description:

Hours: M-F 8-5

Are you the right applicant for this opportunity Find out by reading through the role overview below.

About the Role:
As Field Support Analyst, you will provide research and analysis support to the Digital & Technology department. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.

What You'll Do:
Edit content for the documentation of software applications and hardware environments.
Create photographs, drawings, sketches, diagrams, and charts to illustrate the material.
Conduct research and interviews with technical and business personnel.
Provide ad-hoc technical assistance to managers and other members of the application development team.
Support changes or enhancements to templates and other documentation standards.
Have some knowledge of standard principles with limited practical experience in applying them.
Lead by example and model behaviors that are consistent with CBRE RISE values.
Impact the quality of own work.
Work within standardized procedures and practices to achieve objectives and meet deadlines.
Exchange straightforward information, asks questions, and check for understanding.


What You'll Need:
Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
Ability to use existing procedures to solve standard problems.
Experience with analyzing information and standard practices to make judgments.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Organizational skills with a strong inquisitive mindset.
Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.


We are an Equal Opportunity Employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status. We value diverse perspectives and actively seek to create an inclusive environment that celebrates the unique qualities of all employees.

Keywords: Convergenz, Houston , Technical Support Specialist, IT / Software / Systems , Houston, Texas