Service Desk Lead
Company: VirtualVocations
Location: Humble
Posted on: April 1, 2025
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Job Description:
A company is looking for a Service Desk Lead to provide
technical support for food and beverage technologies.
Key Responsibilities
Provide expert technical support to site operations and end
users
Serve as an escalation point for first-level Service Desk
technicians
Ensure timely and high-quality technical support in accordance with
established Service Level Agreements (SLAs)
Required Qualifications
Three years of service desk experience, preferably in the food and
beverage industry
Experience supporting POS systems, kiosks, and customer ordering
applications
Strong knowledge of IT service management tools and ticketing
systems
Associate's degree or equivalent experience
Minimum of two years of functional experience
Keywords: VirtualVocations, Houston , Service Desk Lead, Other , Humble, Texas
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