General Manager (Miss J's Cafe)

Company: LV Petroleum
Location: Houston
Posted on: April 4, 2025

Job Description:

The General Manager (GM) at Miss J's Caf-- is responsible for overseeing the day-to-day operations of the caf--, ensuring smooth and efficient service, and maintaining a positive, productive environment for both staff and customers. The GM will be tasked with driving the overall success of the business, including managing staff, inventory, customer satisfaction, and financial performance.Key Responsibilities:

• Leadership & Team Management:

• Lead, train, and motivate caf-- staff, including chefs, servers, and other personnel.
• Foster a positive and collaborative work environment to ensure high morale and productivity.
• Schedule and supervise staff shifts to ensure proper coverage.
• Handle hiring, onboarding, and staff development to ensure a high standard of service.
• Operations Management:
  • Oversee daily operations, ensuring that the caf-- runs smoothly, efficiently, and in accordance with safety and hygiene standards.
  • Ensure consistent product quality and presentation.
  • Maintain high levels of customer service and ensure that guests have a positive experience.
  • Manage inventory, ordering supplies, and ensuring proper stock levels are maintained.
  • Coordinate with the kitchen to ensure timely food preparation and service.
  • Financial Management:
    • Monitor and control costs, including labor, food, and beverage expenses, to maintain profitability.
    • Prepare and manage the caf--'s budget and financial goals.
    • Analyze financial reports and use data to make informed decisions.
    • Assist in pricing strategies and promotions to optimize revenue.
    • Customer Experience:
      • Ensure that customer complaints and concerns are addressed promptly and professionally.
      • Encourage customer loyalty through excellent service and a welcoming atmosphere.
      • Engage with customers to gather feedback and continuously improve the caf--'s offerings and service.
      • Marketing & Promotion:
        • Collaborate on marketing strategies to drive business growth and increase customer traffic.
        • Organize and participate in events, promotions, and special initiatives to boost visibility and sales.
        • Manage social media accounts and online presence, responding to reviews and engaging with the community.
        • Compliance & Safety:
          • Ensure the caf-- complies with all health and safety regulations, including food safety standards.
          • Oversee the proper handling of food and beverage products to maintain a safe environment for customers and staff.
          • Manage and maintain health, safety, and sanitation procedures.
          • Administrative Duties:
            • Handle payroll, accounting, and employee records.
            • Prepare reports for ownership regarding performance, finances, and operational needs.
            • Maintain a clean and organized caf-- environment.Skills and Qualifications:
              • Proven experience as a General Manager or similar managerial role in the foodservice industry.
              • Strong leadership, organizational, and problem-solving skills.
              • Exceptional customer service skills with a passion for delivering excellent guest experiences.
              • Ability to manage financials, analyze reports, and make data-driven decisions.
              • Knowledge of food safety, inventory management, and general caf-- operations.
              • Excellent communication and interpersonal skills.
              • Ability to work flexible hours, including evenings and weekends, as required.
              • Proficiency in POS systems, scheduling software, and Microsoft Office.Education & Experience:
                • Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.
                • 5+ years of experience in the food and beverage industry, with at least 2 years in a managerial position.
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Keywords: LV Petroleum, Houston , General Manager (Miss J's Cafe), Hospitality & Tourism , Houston, Texas