Automotive Branch Manager

Company: The Sherwin-Williams Company
Location: Houston
Posted on: April 1, 2025

Job Description:

The Branch Manager is responsible for managing the operations of the Automotive Branch Facility. Functions managed include sales, profit, expenses, supervisors/leadership of branch personnel and safety/security of the facility. The Branch Manager will ensure the Branch provides the highest level of Trademark Customer Service. The Core Responsibilities include but are not limited to the following:
The Branch Manager is responsible for managing the operations of the Automotive Branch Facility. Functions managed include sales, profit, expenses, supervisors/leadership of branch personnel and safety/security of the facility. The Branch Manager will ensure the Branch provides the highest level of Trademark Customer Service. The Core Responsibilities include but are not limited to the following:

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• Consistently meet and exceed sales and PBT goals
  
• Develops and implements branch market plan based on market conditions, branch mission and financial/budget objectives.
  
• Ensures customers are serviced appropriately to meet their expectations.
  
• Supports Sales Rep selling activities.
  
• Handles customer complaints within area/region guidelines.
  
• Ensures all transactions are handled properly through the computer operating system.
  
• Maintains computer operating system and troubleshoots system as necessary.
  
• Ensures all customer orders are accurately prepared and records maintained.
  
• Places and follows-up on purchases from outside vendors per established policy.
  
• Ensures orders are delivered to customers in a timely manner.
  
• Ensures company vehicle is properly maintained.
  
• Manages the merchandising of the branch according to area/region or company guidelines.
  
• Maintains branch inventory levels to maximize sales and inventory turns.
  
• Conducts physical inventory in a timely and accurate manner.
  
• Ensures that the branch warehouse area is organized
  
• Ensures safety, loss prevention and security practices are followed by all branch employees according to policy and corrects or reports non-compliance.
  
• Assists in providing necessary input for development of annual budget.
  
• Review management/financial reports on a frequent basis to optimize financial performance of the branch.
  
• Performs direct accounts receivable and expense payable functions within established standards for bad debt, past due and over limits; including daily bank deposits.
  
• Ensures that Price Record Cards are accurately maintained.
  
• Respond to Audit Report and takes necessary corrective action in a timely manner.
  
• Determines staffing needs, recruits branch employees accordingly with proper approval, and establishes work schedules as appropriate.
  
• Determines employee training needs and implements training as appropriate.
  
• Ensures that branch staff performs at a level appropriate to meet branch objectives by clearly communicating assignments and expectations, conducting performance appraisals and administering discipline as required.
  
• Perform/direct processing of daily paperwork
  
• Perform/direct accounts payable process and preparation of necessary documents and checks
  
• Implement and maintain a systematic follow-up program of phone calls and visits for delinquent accounts
  
• Perform/direct credit investigations and analysis on new and existing accounts, including contacting outside sources for information.
  
• Builds positive relationships with employees, customers and external vendors.
  
• Focuses on key market segments consistent with the sales strategy.
  
• Provides timely, appropriate feedback to all employees on performance & sales expectations.
  
• Holds regular meetings with employees to discuss progress and coaches when needed.
  
• Deliver information in logical manner.
  
• Plays a role in developing and targeting new business
  
• Actively works in the field calling on existing and potential accounts for development
  
• Possesses strong knowledge of branch operations
  
• Adhere to company safety standards at all times.
  
• Conducts periodic market research studies to assist in developing marketing plans and strategies for the branch to include:
  
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  • Profiling key competition in the market.
    
  • Conducting competitive product testing and comparisons to S-W and identifying strengths and weaknesses of competitors versus Sherwin-Williams.
    
  • Profiling potential customers and making shop visits to estimate sales volume.
    
  • Making outside sales calls to support the market development plan.
    
    
  • Additional duties as assigned.
    
    FORMAL EDUCATION:
    Required:
    
    • 
      
    • High School education or equivalent
      
      Preferred:
      
      • 
        
      • Bachelor's Degree
        
        
        KNOWLEDGE & EXPERIENCE:
        Required:
        
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        • Valid driver's license
          
        • Previous record of effective management with regard to expense control, sales management and directing personnel
          
        • At least 2 years of experience in a customer service related field
          
          Preferred:
          
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          • At least one year experience in an automotive aftermarket industry
            
          • Previous experience in sales related goal
            
            
            TECHNICAL/SKILL REQUIREMENTS:
            Required:
            
            • 
              
            • Demonstrated ability to work with word documents and spreadsheets
              
            • Demonstrated high level of both verbal and written communication skills
              
            • Demonstrated ability to perform basic math calculations and financial ratios relative to a P&L
              
            • Demonstrated ability to make independent decisions
              
              TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)
              
              • 
                
              • 25%
                
                

Keywords: The Sherwin-Williams Company, Houston , Automotive Branch Manager, Executive , Houston, Texas